Policies.

Stocked lines leave our warehouse in 1–3 business days from a confirmed order. A confirmed order means we have acknowledged it in writing and you have accepted the quoted total, including freight.

Freight is free on orders above $1,500. Below that it is quoted at cost by weight and destination zone and shown on your quote before you commit. We do not mark freight up.

Chocolate and other heat-sensitive lines move on a temperature-controlled lane from 1 May to 30 September. That lane costs more and we will always quote it before shipping. If you ask us to ship heat-sensitive product on a standard lane during those months, we will do it, but the risk of melt or bloom passes to you.

Title and risk of loss pass to the buyer when the carrier takes possession. We are not the carrier and cannot control their handling — which is exactly why the claims process below exists.

We ship to commercial addresses within the United States. We do not currently drop-ship to your customers, and we do not ship to consumers.

Food product cannot be returned for resale once it has left our control, so this is a claims process rather than a returns process. Where the fault is ours, you are made whole.

Shortages, damage, and wrong product. Inspect your delivery on arrival. Tell us within five business days, with photographs of the carton, the label, and the product. We will issue credit or send a replacement, at our option, and we cover return freight where the fault is ours or the carrier's.

Short dating. If a line ships with under 90 days of shelf life and we did not disclose it before your order was confirmed, that is our error. Tell us and you get full credit.

Buyer's remorse. Ordered the wrong thing, or it did not sell? We understand, but we cannot take it back. Check case composition and unit counts on your quote before you confirm.

Recalls. If a lot you purchased is recalled, we contact you directly with the affected lot codes and issue credit. We retain lot records against every order for this purpose.

Claims go to hello@kblway.com with your order reference in the subject line.

Wholesale only. Product is sold for resale by businesses. A valid resale certificate must be on file before your first shipment. We do not sell to consumers.

Minimums. Orders start at $250. Line minimums are shown on each catalog item and are typically one case.

Pricing. Pricing is quoted per order against current stock and holds for seven days from the date of quote unless stated otherwise. Prices on any printed or forwarded material are indicative only.

Availability. Catalog listings describe what we typically carry, not a guarantee of stock. Availability is confirmed at the point of quote. Allocated import lines are confirmed at order.

Payment. Terms are stated on your quote. Unless we have agreed credit terms in writing, orders are payable before dispatch.

Product information. Ingredient, allergen, and nutritional information is the manufacturer's, and the packaging is the authoritative source. Anything on this site is a summary. As the reseller, you are responsible for how the product is presented and labelled to your own customers.

Brands. We stock and name well-known confectionery brands to describe the goods we sell. KBL-WAY is an independent distributor. We are not affiliated with, endorsed by, sponsored by, or an authorised agent of any brand named on this site, and all trade marks belong to their respective owners.

Governing law. These terms are governed by the laws of the state in which our warehouse is located.

What we collect. Only what you send us: the business and contact details you enter into the wholesale application, and the correspondence and order history that follows.

How the application form works. The form on this site does not transmit anything on its own. Submitting it opens your own email client with the details filled in, and nothing reaches us until you press send. Your details do not pass through a third-party form service.

What we do with it. We use it to assess your application, quote and fulfil your orders, and contact you about them. We do not sell your details, and we do not share them beyond the carriers and payment processors needed to complete your order.

Cookies and tracking. This site sets no advertising or analytics cookies and does not track you across other sites.

How long we keep it. Order and lot records are retained for product-safety and tax purposes. Ask us to delete anything not covered by those obligations and we will.

Contact. Privacy questions go to hello@kblway.com, or write to 1200 Distribution Way, Suite 40, Brooklyn, NY 11232.